Enterprise Team Plan Refund Policy

After 14 days

After the 14-day window, all sales are final for the current billing period. Enterprise Team Plans are annual prepaid subscriptions — cancellation after 14 days will take effect at the end of your current billing period. Your team retains full access through that date, and there is no proration refund for unused time.

Seat reductions mid-cycle

Revoking a seat frees it for someone else on your team and does not trigger a refund. Reducing your seat count is a separate change, made from Team Billing, and it updates your subscription straight away — no refund is issued for the remainder of the current term. You cannot reduce below the number of seats currently in use; remove members first, then lower the count.

Additional discipline slots

Each seat covers one discipline. Additional disciplines are sold as slots: a team-wide pool you buy once and then assign to whichever seats need them.

Assigning a slot to a seat, or taking it back off, has no effect on your bill. The slot is what you paid for, and an unassigned slot returns to your pool to give to someone else. Buying more slots mid-term is prorated and invoiced at the time of purchase. Reducing the number of slots on your plan takes effect straight away, and no refund is issued for the remainder of the current term — so reduce slots only when you no longer need the capacity.

How to cancel

Team admins can cancel the subscription at any time. To cancel, go to Team Billing, click “Manage Billing”, then select “Cancel subscription” in the Stripe Customer Portal. Cancellation takes effect at the end of the current billing period — your team retains access until then and will not be charged again.

Why 14 days instead of 7

The individual learner plan includes a 7-day money-back guarantee. Enterprise team plans use a 14-day window because coordinating a team purchase takes longer than an individual decision. The 14-day window matches standard B2B SaaS practice (Salesforce, Pluralsight Teams, etc.) and gives your team enough time to evaluate the platform properly.

Questions or refund requests

Email us at support@firecertacademy.com with subject line Enterprise Billing. Include the email address on your admin account and the approximate date of purchase. Approved refunds are issued to the original payment method and typically appear within 5 business days.